Etech’s world wide centers – Onshore, Nearshore, and Offshore, have the capabilities to personalize the answer that finest fit all your needs. With Etech’s global outreach, Etech is always available to support your prospects and produce regular Outstanding ordeals.
A group of devoted leaders within the Get hold of Middle field that are keen about producing a extraordinary variance for our
About us Etech delivers next-era BPO answers. a world minority-owned enterprise, Etech has created and trademarked how to turn your details into strategic insights. Leveraging the strength of artificial in addition human intelligence Etech boosts instruction and coaching to focus on critical behaviors developing improved shopper experiences and shareholder value. Etech launched in 2003 with only 400 workers and only one Get in touch with center in Nacogdoches, Texas.
Etech can be an omnichannel customer engagement answers service provider for a lot of the globe’s leading and many highly regarded makes. The experience Etech has acquired throughout a wide array of enterprise verticals enables us to continuously produce Fantastic, personal buyer encounters.
Learn More everyday living At Etech Etech thinks in Doing the job hard and actively playing challenging and strives to generate staff members experience empowered and assured in The task These are undertaking.
At QEval, we’re dedicated to serving to contact facilities make improvements to their overall performance via crystal clear, actionable insights. Our efficiency analytics stories give you a thorough breakdown of agent routines, buyer interactions, and operational bottlenecks, so you can make knowledgeable choices that result in measurable advancements. With QEval, you don’t just get studies—you will get the tools and proposals to act on them.
Etech’s impressive technological innovation answers and seasoned leaders recognize your small business requires and understand the strategic insights your model has to drive final results.
✅ surprising benefits outside of compliance Don't skip this opportunity to transform your contact Centre operations! routine a gathering with our authorities:
Metrics like deal with time, CSAT scores, resolution fees, and actionable insights are essential to achievements in 2024. absent are the days of concentrating exclusively on check here call volume. Now, it’s about digging into the standard of Each and every interaction and driving true benefits. Ready to take your contact Centre functionality to the following level? Enroll at QEval College and ???? hear Shawndra’s full insight below: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
Whether it’s reducing get in touch with situations, strengthening agent productivity, or improving the overall purchaser expertise, our methods are created to generate genuine results. wanting to see how QEval can make a variance in the operations? Call us right now To find out more. Contact Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of care, have faith in and Electrical power introduced to your enterprise is exactly what can make the lifestyle at Etech special. Our CEO usually states, “If we deal with our people today, the quantities will deal with them selves.”
Enhancing your Speak to Middle’s overall performance doesn’t need to be intricate. With QEval University, you’ll get usage of necessary tools and teaching that deliver exact, measurable advancements in agent functionality.
fulfill Malisha, a shining star on our Customer Service staff! From tackling duties to experiencing entertaining crew things to do, Malisha is aware how to maintain the equilibrium among operate and Perform. Her favourable Angle and group spirit make her a joy to operate with.
a bunch of devoted leaders in the contact Middle industry who will be passionate about building a amazing variation for our
Here are just a few important functions of what we offer: ✅ Detailed insights into agent performance by thorough analytics